Return & Refund Policy – Adventures with Tilley

This Return & Refund Policy explains how cancellations, refunds, credits, and transfers work across all Adventures with Tilley services, including social walks, neutral walks, 1:1 sessions, workshops, and community events.

As we provide time-based, scheduled services rather than physical products, this policy reflects preparation time, limited availability, and group safety considerations.

1. General Refund Policy

Refunds are only offered in line with the notice periods outlined below.

Due to the nature of our services—including preparation, travel, and limited spaces—we are unable to offer refunds outside of these terms.

2. Cancellations by You

48+ hours’ notice

If you cancel with 48 hours or more notice, you may choose:

A full refund, OR

A credit for a future session, OR

A transfer to another available date

(All transfers are subject to availability.)

Less than 48 hours’ notice

❌ Non-refundable

❌ Non-transferable

This is due to:

Spaces are rarely being filled at short notice

Group safety planning is already being completed

Time and preparation have already been invested

No-shows

If you do not attend and have not contacted us:

❌ No refund

❌ No credit

❌ No transfer

3. Late Arrival

Sessions begin promptly to support calm, safe group dynamics—particularly for sensitive or reactive dogs.

If you arrive more than 5 minutes late:

You may not be able to join

❌ No refund, credit, or transfer will be provided

4. Cancellations by Adventures with Tilley

We may cancel sessions due to:

Severe weather

Unsafe conditions

Illness or emergency

Low enrolment (for events)

If we cancel, you will receive:

✔ A full credit, OR

✔ A rescheduled session

Refunds may be offered in exceptional circumstances at our discretion.

5. Block Bookings & Packages

Non-refundable once the first session has been used

Sessions may be transferred with 48+ hours’ notice

Unused sessions expire after 6 months

All transfers are subject to availability

6. Workshops & Special Events

Due to planning, preparation, and limited spaces:

7+ days’ notice → Full refund or credit

3–6 days’ notice → 50% refund or credit

Less than 72 hours → Non-refundable

Transfers may be offered where space allows.

7. Behaviour & Safety Removal

If a dog or guardian is removed due to safety concerns, undisclosed behaviour, or breach of terms:

❌ No refund or credit

This includes (but is not limited to):

Aggressive behaviour

Unsafe handling

Undisclosed reactivity

Failure to use required equipment (e.g., muzzle where needed)

Use of inappropriate equipment

Dogs in season attending group sessions

Not following guidance or instructions

This ensures the safety and well-being of all participants.

8. Medical or Emergency Cancellations

If you or your dog experience sudden illness or an emergency:

Be sure to get in touch with us as soon as possible.

At our discretion, we may offer:

A credit, OR

A rescheduled session

9. Weather Adjustments

Refunds are not provided if sessions are:

Shortened

Adjusted

Ended early for safety

If conditions prevent a session from starting, a full credit or reschedule will be offered.

10. Refund Processing

Approved refunds will be issued via:

The original payment method, OR

Account credit (where agreed)

Please allow 7–10 working days for processing.

11. Contact

For all cancellation, refund, credit, or transfer requests:

📧 [hello@adventureswithtilley.co.uk]

Please include:

Your name

Your dog’s name

The session booked

Date and time

Reason for your request